Refund policy

Damaged or Faulty Goods 

In the unlikely event that you receive an item that is damaged or faulty, we will replace that product free of charge or we can offer a full refund. We ask that you contact our sales team and return the item in its original packaging.

We will cover the shipping cost of replacement items and returning any damaged or faulty items

Change of Mind

Sometimes it just doesn't work out. We get that. If you receive your order and are not satisfied for any reason you can return the product for a refund. We ask that you contact our sales team and return the item in its original packaging.

Unfortunately, we aren't able to cover the cost of returning unwanted items. This cost is the customer’s liability and will be deducted from the total refund.

Refund requirements

Our policy is valid for a period of 14 calendar days from receipt of goods. If the period of 14 days has lapsed since the receipt of the goods, we can't, unfortunately, offer you a replacement or refund.

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

Returning an Order

To return a product, you must contact us first with your order number.

From there, you will be advised the cost to return the product (if change of mind) via our courier service.  

You will need to attach a pre-paid return shipping label to the package and we will organise a courier to collect it from you.  You will be given a tracking number.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. For Change of Mind, if the product is found damaged or used beyond what it takes for us to reasonably repair it, then we may reject a refund.

If you cancel your order before the items are shipped out a refund will be issued right away.